TURNAROUND/DELIVERY: All orders are processed on a Wednesday and delivery of the items is usually expected for the following Wednesday (some exceptions apply for certain items e.g. aluminium products).
We are able to offer site delivery within a 15 mile radius at a cost of £20, please request this at the time of order.
RETURNS POLICY: All of our products are bespoke goods made to order and they are specifically manufactured to your specifications. Orders for bespoke goods cannot be cancelled or changed (once work has started on them). P&P Windows is not legally obliged to offer refunds on bespoke goods which are delivered as described and are in good condition. However, if you are not entirely satisfied with your purchase due to goods being faulty, wrongly described or different from a sample shown, you may return it to us at any time up to 7 days after you received it and we will refund 100% of the purchase price. Purchases made using credit or debit cards will only have the refunded amount returned to the card used for the purchase. We are not responsible for customer generated mistakes, errors or defects including incorrect sizes, styles or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting. Faulty goods will be rectified free of charge. Any problems with any part of your received goods must be reported to us within 7 days of receipt. Please e-mail: firstname.lastname@example.org who will contact you in regards to the fault and how to return the goods.
REGISTERED OFFICE: 99 Canterbury Road, Whitstable, Kent CT5 4HG. T: 01843 579666
TERMS & CONDITIONS: Available to view here
P&P Windows is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
P&P Windows may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th May 2016.
WHAT WE COLLECT
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
TERMS OF WEBSITE USE: Available to view here
ACCEPTABLE USE POLICY: Available to view here
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to P&P Windows, 314 Margate Road, Ramsgate CT12 6AN.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
CCTV POLICY: Available to view here